عربي

Refund policy

Last updated: to be added

Being checked by a lawyer. The final version comes before LBS opens.

Who sells the dress

The shop sells the dress. LBS connects you with the shop and takes payment. If something goes wrong, we help you sort it out.

Before you pay

You see every amount first: the dress, delivery and the service fee. Nothing is charged until you press pay.

If payment does not go through

  • If payment fails or you cancel on the payment page, nothing is charged and the order stays unpaid.
  • You can press Finish payment later from your orders.
  • If a dress in your bag is no longer for sale, we tell you and the order does not go through, so nothing is charged. Take the dress out of your bag and order again.

If an order is cancelled

  • Before the shop accepts it: you can cancel and get everything back: the dress, delivery and the service fee.
  • After the shop accepts it: you cannot cancel in the app. Chat with the shop. If the shop agrees, it cancels the order and you get everything back.
  • If the shop cancels: you get everything back: the dress, delivery and the service fee.
  • How fast you get it back: LBS credit comes right away. Money back to your card takes 5 to 10 working days. That is the bank's speed, so we cannot make it faster.

How your money comes back

When you get a refund, you choose. You can have it back on your card or bank, or as LBS credit with 5% extra to spend on any dress. LBS credit is used automatically on your next order and cannot be cashed out. If only part of an order is refunded, that part comes from the shop.

Ready-made dresses

  • Something is wrong (the dress is damaged, is the wrong dress, or never arrived): tell us within 2 days of the day it is delivered, and you get your money back.
  • You changed your mind: each shop sets its own return policy. Ask the shop in the chat before you order.
  • A returned dress must be unworn, with its tags on, in its original bag.
  • For now, LBS pays the delivery of a returned dress, so you pay nothing to send it back. This may change later.
  • Service fee: we give it back when the problem is the shop's fault (a damaged dress, the wrong dress, or a dress that never arrived). We do not give it back if you just changed your mind.

Made-to-order dresses

Made-to-order means the shop makes the dress for you, with your size or choices.

  • A made-to-order dress cannot be returned just because you changed your mind.
  • You can cancel before the shop accepts the order (that is when the shop starts making it), and you get a full refund.
  • If the dress is wrong or damaged, you are refunded. See the next part.

A wrong or damaged dress

If the dress is not what the shop showed, or arrives damaged: tap Report a problem on the order within 2 days of delivery and add photos. The money stays on hold while we look. We read both sides and decide.

How to ask

  1. Open the order and chat with the shop first. Many problems end here.
  2. If you cannot agree, write to us at support@lbs-kw.com.
  3. We read both sides and help decide. We reply within 24 hours, and we decide within 3 working days.

Test mode

Right now LBS runs in test mode. No real money is taken, so there is nothing to refund.